Information for customers
Dear customers! Before you start using the product you purchased, you need to read the following information.
Warranty of the product:
The manufacturer provides you with a warranty in case of defects of materials and factory defects of this product, the warranty lasts for 6 months from the date of purchase if a faux leather outfit is purchased and for a period of 1 year from the date of purchase for products made of genuine leather.
Attention! Locks, zippers, fasteners, fastening buttons, shoulder straps, handles, decorative elements of the product have other warranty periods in view of the individual nature of the product. The warranty period for these accessories and items is 60 days from the date of purchase.
Important: When making a claim, please keep the packaging of the product within the valid warranty period of the product and preferably the documents confirming the purchase of the goods at the place of purchase. When accepting a claim from the customer for quality(defect)of a nature identified in the course of operation(with regard to accessories: zippers, locks, zippers, fasteners, fastening buttons, shoulder straps, handles), if the guarantee for the main product is provided, but the guarantee for the parts has expired, the seller reserves the right to repair this product and return it to the customer.
Attention! For goods purchased at a discounted price with an indication of defects in the product- no refunds and claims for quality can be claimed.
Attention! Returns of money for the purchased goods in case of return of goods(not the case of guarantee)is carried out:
-if the goods are of quality and with the packaging, labels, and without a trace of exploitation within 14 calendar days from the date of purchase.
Recommendations for operation:
Products are not provided/under guarantee: negligent attitude to the product during operation, aggressive chemical effects, and other unforeseen natural disasters. In order to extend the usage of your leather bag, follow the recommendations:
1.If the use of two handles or straps for the operation without the use of all provided handles. In such cases loading and laying out of things is carried out when the product is put on a flat hard surface. Do not allow sharp lifting (jerk) of the handles (straps) loaded products more than 50 % of the permissible load.
2. Irregular redistribution of things during loading can lead to instability of the product, which can lead to overturning and deterioration of the product, as well as premature wear of fasteners and other fittings.
3.Zipper: The main error lies in the fact that when you open/close the product, the slider is slightly pushed or lightly pulled with a zip. As a result, it turns out that it is tight, especially in the corners. In addition, ripples of zippers are worn, out of order, broken. To avoid such problems, when opening/closing the product, slightly lifting up of the lock with a zipper is necessary (thus avoiding falling under the slider of the fabric edge or rim), then it will easily and smoothly slide along the parts of the zipper. When the product is full of things, the parts of the zipper may diverge, as a result, the order of the parts is broken. In this case, there are difficulties in repair: even replacing the slider of the zipper, there is no guarantee that the zipper will function well, and will not move apart. The replacement of zipper is quite a problematic and laborious repair in similar products, and not every workman takes it აvoid overloading when packing things.
4.Products made of genuine leather are not recommended to use in wet weather, rain, or snow. Failure to comply with the temperature regime (below-10 C) for products made of lacquer and faux leather, (below-20 C) of artificial polymeric materials, (below-30 C)of natural leather can lead to the formation of cracks.
5.Do not hang the product on all kinds of hooks and door handles. Hanging it on a hanger, it can stretch out, and shape is then very hard to return.
6.Do not put on the dirty floor, dining tables, so that the material does not get dirty. Another thing: it must be in a "sitting" position, in order to avoid stretching.
7.Decorative cosmetic, office, or sharp objects should not be packed, to avoid damage and contamination in the bag.
8.In order that the skin does not stretch, do not put heavy things in it, as this can deform the skin's surface.
9.Frequent cleaning of the skin is not welcomed, because the products have a thin protective layer, which can be worn and broken.
10. Drying the bag after cleaning is good only in a natural way, away from heat rays.
11.Scenting the bag with perfume is strictly prohibited!
12.Lacquer skin should never be cleaned with a greasy cream. It is not recommended to wear such a bag in hot or cold weather, as the skin can deteriorate. Lacquer skin is well-established, as it cannot be washed and damped. Do everything very carefully, as with abundant moisture otherwise skin can crack.
13.Hard and ungreased solvents are strictly prohibited to use in cleaning bags.
14.Do not store the bag in sunlight, as its color may change, and the paint will burn out.
15.Leather products should be stored at room temperature, away from moisture, heating devices, and hot air. Paint on leather products can be sensitive to light, so leather products should be protected from exposure to sunlight.
16.Store products made of leather, bags, folders, briefcases in a pure form, pretreated with a case lightly stuffed with paper, in special cases, preferably in a cardboard box in a recumbent form at a temperature of+10 C to +20 C.
IMPORTANT: Do not forget that at present there is a huge variety of products made of genuine leather. Use only high-quality products for the care of leather products of well-established manufacturers, properly selected in accordance with the color and type of skin. Do not forget to use this product on a sample of skin that is attached to each of our products before use. Follow the instructions for using the product. Remember that any skincare product is applied to the surface of the product with a soft cloth made of natural materials. Preference is given to cotton fabrics.
KNOW IT! In cases where the product has been damaged-from the above-mentioned reasons, and after the expiration of the warranty period, contact the representative office of the designer, subject to the possibility of repairing (recovering) this product, as well as the availability of spare parts, a payable repair will be offered to this product.
You do not have the right to multiply, produce, distribute, sell, rent, transfer, use a sample, translate, change, process, divide, composite, or otherwise use this web page or part of it if you do not have preliminary written consent placed on our web-page. You do not have the right to use information placed on the web page for commercial or other activities in order to gain profit if not permitted by us. We have the right to refuse to provide service, annul our account, and/or cancel an order, including but not limited to the indication that the consumer has violated Georgian Law or other relevant legislation or his/her activity opposes our interests.
If any other consumer passes authorization in the system with your conferred password and identification data and gets the service of Gepherrini, only you are responsible for this activity, despite the fact whether this person had been authorized by you or not. Thus log in/use means unlimited communication/transfer/operation/obligation (including financial obligation), which have been done on the web page due to such login or use. Only you are responsible to protect the security of your account, confidentiality of your password, and identification data. If you become aware of the unauthorized use of your password and identification data, please inform us immediately regarding a violation of security or other possible danger. In order to perform purchasing a product by means of the web page, your exact data are required. Privately, you should submit your true name and surname, telephone number, e-mail, and other information under request. Thus, you are required to submit information regarding payment details you are confirming that it is valid, correct and you are the person indicated in the invoice.
If the product placed on the web page is given at an incorrect price or information that is caused due to typing errors or incorrect information submitted by the sender, we preserve a right to refuse or suspend an order. We preserve such rights even after the order is confirmed and payment is done.
We appreciate your trust in submitting your personal information, so we use all means for its protection. But, please remember that when exchanging information via the internet there is no electronic production method that is 100% secure and safe, thus we are unable to give you an absolute security guarantee.
These rules are used for the users of the web page to get acquainted with our policy regarding the gathering, using, and divulging of personal data.
If you decide to use our service, you give us permission to gather and use the information defined under this policy. Personal information we are gathering and processing is used for getting the service and improvement. We will not use or share received information against the rules defined under this policy.
Gathering and using information
We may ask for the submission of various types of personal information in order to improve service quality, by which we will be able to identify you. This includes not limited to name, telephone number, date of birth, sex, purchase information, image, postcode, financial information (meaning details of your credit and debit card), etc. Information we gather is used for contacting you and your identification.
We can hire a third person – companies or individuals – for the following purposes:
Improvement of service;
Providing service on our behalf;
Sub-services related to service;
We inform you that the above-mentioned parties may have access to your personal data. This is stipulated under the obligation they have towards us. But they take an obligation not to spread or divulge this information for other purposes.
Delivery of the items placed on the web page is done in Tbilisi and to the regions by Georgian Post.
Delivery is free in Tbilisi and the tariff amounts to 10 GEL regionally.
Time of delivery, Tbilisi: 2 working days, regions: 3 working days.
Orders and worldwide shipping
GEPHERRINI provides worldwide delivery. Each order shipped out of our warehouse is insured until it is delivered to you.
Orders will be processed in 2 or 3 working days after receiving the payment. Delivery may take up to between 3-21 days worldwide, depends on the chosen parcel type.
Returns and exchange
The customer shall notify within fourteen (14) days, (beginning with the day after the Customer received the products) by completing and submitting the online Return Request Form. You should keep a record of your cancellation notice;
the products should not have been used, worn, washed, or damaged;
the Tag and Seal on the packaging box shall not be removed from or damaged;
the products should be returned in their original packaging;
the products should be returned to GEPHERRINI within fourteen (14) days following cancellation of the contract.
GEPHERRINI will refund the price of the product, including the cost of shipping the item to the Consumer (with the exception of the supplementary costs resulting from the Consumer’s choice of a type of delivery other than the least expensive type of standard delivery offered by GEPHERRINI). Consumer shall bear all costs of returning the product to GEPHERRINI.